Frequently Asked Questions

Everything you need to know about your curls and your orders.

Are As I Am products suitable for all hair types?

While our products are formulated with textured hair in mind—ranging from wavy to coily—many of our collections, like the Dry & Itchy Scalp Care line, are effective for anyone seeking scalp health and hydration.

How can I track my order?

Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.

Do you offer international shipping?

Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.

What is your return policy?

We offer a 30-day return policy for products purchased directly from our website. Items must be in their original packaging and at least half-full to be eligible for a refund.

Are your products cruelty-free and vegan?

As I Am is a cruelty-free brand. Many of our products are also vegan; please check the specific product descriptions and ingredient lists for the vegan-friendly seal.

What should I do if my package arrives damaged?

Please contact our customer support team within 48 hours of delivery with photos of the damaged items and your order number so we can arrange a replacement.